Returns & Refunds Policy:
We understand that sometimes things don’t go as planned. While all sales are generally final, we do offer returns or replacements only under the following circumstances:
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Incorrect item received
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Product defective on arrival
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Parcel damaged during transit
What You Need to Do
To process a return or replacement in the above cases, the following is required:
📸 Submit a complete, uncut unboxing video from start to finish, clearly showing:
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The unopened package
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Shipping label
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Full contents of the box
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The issue (incorrect item, damage, or defect)
This video is mandatory and helps us file claims with the courier and evaluate your request accurately.
🕒 Email us within 24 hours of delivery at:📧 jewelbyisha@gmail.com
Include your order details and the unboxing video, Requests received after 24 hours may not be eligible for return or refund.
Our Review Process
Once we receive your concern and video, our team will carefully review the details and determine the appropriate action — either a replacement or a refund.
We reserve the right to deny any request that does not meet the above requirements.
Refund Policy
If your return is approved, refunds are usually processed within 5–7 business days after the returned item is inspected.
You can choose between:
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A refund to your original payment method, or
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Store credit for future purchases
Non-Returnable Items
Please note that the following items cannot be returned or refunded:
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Personalized or custom-made pre-booking products
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Items purchased on final sale or clearance
We encourage you to review all product details carefully before placing your order.
Need Assistance?
We’re always here to help. If you have any concerns or questions about your order, don’t hesitate to reach out:
